F.A.Qs

Delivery Information

Delivery Information

Please follow us on Facebook or Instagram where we will update our customers on any delays during busy periods.

Standard UK Delivery

Our delivery charge is £2.95 for all orders. We aim to dispatch orders within 3 working days but please allow up to 7 working days for your order to arrive.

International

We regret that we do not offer international delivery at the moment, although we hope to offer it in the near future. Please follow us on Facebook or Instagram for updates on our delivery policy.

IMPORTANT

You must ensure your delivery address is correct when placing your order. If you are paying by Paypal, please ensure the delivery address you enter matches your paypal delivery address. We cannot be held responsible if the delivery address is incorrect. If you do not receive your order, you must contact us within 14 days of dispatch in order for us to investigate.

If you would like items delivered to multiple addresses, please note that you will need to complete a separate order per delivery address.

Returns
If you are unhappy with your order, please email us at info@beeathomegifts.co.uk and we will let you know our returns address. The item(s) will need to be returned to us in a resalable condition, tags still attached etc, for you to receive a full refund. We regret to inform you that we cannot cover the cost of the return. Items must be returned within 14 days of dispatch. Please retain your proof of postage.
Damages / Faulty Items
If you receive an item that is damaged, please contact us within 10 days of dispatch. Please send an email describing the damage/fault along with pictures to info@beeathomegifts.co.uk. We will organise a replacement, or a refund if there is no replacement available. Unfortunately, we cannot accept a claim for damaged or faulty items if it is not reported to us within 10 days of dispatch.
Can I cancel my order?
If an item has not been dispatched, you can cancel your order by calling us on 07518 930868 and a full refund will be arranged. If your items have already been dispatched, unfortunately we will be unable to cancel your order. Please refer to our returns policy if you wish to return your order once received.
Can I get my items delivered to a different address?

Of course, please ensure you enter the correct name and address at checkout. You must ensure the delivery address on your paypal account (if applicable) matches. We cannot be held responsible for an incorrectly entered address.

If you would like items delivered to multiple addresses, please note that you will need to complete a separate order per delivery address.

Can I have my items gift wrapped?

If you would like an item gift wrapped with ribbon and a tag, please click the button when putting the item in your basket. There is a small £2 charge for this service.

If you would like a handwritten message on the tag please tell us in the order notes at check out. We can then send the gift directly to the recipient if you enter their delivery address!
Alternatively, we can add a small printed note free of charge.

Sell with Us
If you are interested in selling though our website, please email us with details of your product, at info@beeathomegifts.co.uk.
Payment Information

We accept PayPal payments.

PayPal Acceptance Mark

Please dont hesitate to contact us! If you would prefer to speak to us, please call us on 07518 930868. If we don’t answer, please leave us a message and we will get back to you as soon as we can. 

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